Refund and Return Policy

Thank you for booking with Twoforhooking.fish. We strive to provide excellent service and quality merchandise. This Refund and Return Policy outlines our policies regarding cancellations, refunds, and returns.

1. Tour Cancellation Policy:

If you need to cancel your tour booking, please notify us as soon as possible. The following cancellation fees apply:

  • More than 14 days prior to the tour: Full refund.
  • 7-14 days prior to the tour: 50% refund.
  • Less than 7 days prior to the tour: No refund.

Cancellations due to inclement weather or unforeseen circumstances on our part will result in a full refund or the option to reschedule your tour.

2. Merchandise Return Policy:

We accept returns of merchandise within 30 days of the purchase date, provided the items are unused, unworn, and in their original condition with all tags attached. The following conditions apply:

  • Defective Items: If you receive a defective item, please contact us immediately. We will provide a full refund or exchange, including shipping costs.
  • Incorrect Items: If you receive an incorrect item, please contact us immediately. We will provide a full refund or exchange, including shipping costs.
  • Returns for Other Reasons: If you wish to return an item for any other reason, you are responsible for the return shipping costs. A refund will be issued for the purchase price of the item, excluding the original shipping costs, once we receive the returned item in good condition.

3. How to Request a Refund or Return:

To request a refund or return, please contact us at [Your Contact Information] with the following information:

  • Your name and contact information
  • Booking or order number
  • Reason for cancellation or return
  • Photos of the item (if applicable)

We will review your request and provide instructions on how to proceed.

4. Refund Processing:

Refunds will be processed using the original payment method. Please allow [Number] business days for the refund to be processed and reflected in your account.

5. Exchanges:

If you would like to exchange an item, please contact us to arrange the exchange. Exchanges are subject to availability. You are responsible for the shipping costs associated with the exchange, unless the item is defective or incorrect.

6. Non-Refundable Items:

The following items are non-refundable:

  • Gift cards
  • Downloadable software products
  • Custom-made or personalized items

7. Changes to Refund and Return Policy:

We reserve the right to modify this Refund and Return Policy at any time without prior notice. Your continued use of our website and services after any such changes constitutes your acceptance of the new Refund and Return Policy.

8. Contact Information:

If you have any questions or concerns about this Refund and Return Policy, please contact us at [Your Contact Information].